Support
Check the FAQ below or reach out to us directly — we're happy to help.
Contact Us
Our team responds within 1–2 business days.
support@calonote.com
Frequently Asked Questions
Delete Account
⚠️ How to Delete Your Account
- 1Open the CaloNote app
- 2Tap My Page in the bottom navigation
- 3Tap the Settings (gear icon) in the top right
- 4Select Account Management
- 5Tap Delete Account and confirm
What happens to your data
| Data Type | Action |
|---|---|
| Profile & health records | Deleted immediately |
| Meal photos & nutrition logs | Deleted immediately |
| Community posts, comments & friends | Deleted immediately (no longer shown to friends) |
| Report & block records | Retained 3 years after the case is closed |
| Payment & billing records | Retained 5 years (Korean E-Commerce Act) |
| Access logs | Retained 3 months (Communications Privacy Act) |
| Fraud prevention records | Retained 6 months |
| Anonymized AI training data | Retained in irreversibly anonymized form (no personal data included) |
⚠️ Deleting your account does NOT automatically cancel your subscription. Please cancel your subscription separately through your App Store or Google Play account settings.
If you have uninstalled the app or cannot sign in, you can request deletion by email on the account deletion page.